Under the laws applicable in your jurisdiction, you may qualify for a refund. For example, if you’re using our services for yourself (instead of on behalf of a business): if the service does not meet the agreed-upon standards or if there was a billing error on our end, you may be eligible for a refund. It is important to review the terms and conditions regarding refunds in your service agreement to understand your rights and the process for requesting a refund. If you believe you meet the criteria for a refund, please contact our customer support team to initiate the refund process.
If you live in Denmark or the Netherlands, rest assured that if you decide to cancel your subscription, we've got you covered. We'll cancel your subscription with a one-month notice and refund any part of your subscription period remaining. Your satisfaction is our priority, and we strive to make the cancellation process as smooth and hassle-free as possible. You can count on us to handle everything with transparency and efficiency to ensure you have a positive experience, even if you decide to part ways with us.
Citizens of the European Union are entitled to a full refund during the 14 days after the subscription begins. This right is part of the EU Consumer Rights Directive, which aims to ensure consumer protection and fair treatment in the digital marketplace. If a consumer from an EU member state is not satisfied with a subscription service within the first two weeks, they have the right to request a refund and have their money returned promptly. This regulation reinforces consumer confidence and encourages businesses to provide high-quality services to customers within the EU.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
If you live in Germany, rest assured that we've got you covered. In case you need to cancel your subscription, all it takes is a one-month notice. We understand that circumstances change, so we want to make this process as smooth as possible for you. Plus, if there is any part of your subscription period remaining, we'll gladly refund you - except for the first year of an annual subscription. Your satisfaction is our top priority, and we aim to provide you with the best service possible.
Our team will carefully evaluate the circumstances and determine if an exception can be made for you. Your request will be taken into consideration, and we will strive to provide a fair and timely response. We understand that each situation is unique, and we are committed to assisting you in any way we can. Thank you for reaching out to us, and we appreciate your understanding as we work to address your concerns.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
