User Journey Map in Software Development: a Step by Step Guide for Customer Journey Mapping
User journey map in software development is a lot more complex today compared to a few decades back. Business owners and developers today are more concerned about how customers’ emotions and behavior impact the entire product journey. So much so that the customer experience and sentiments are now driving the customer lifecycle strategies for many companies.
https://www.ailoitte.com/blog/....user-journey-map-in-
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